Operator: Tomáš Habr, Company ID (IČO) 05406536, Seifertova 499/59, 130 00 Prague 3, Czech Republic. Support: support@getselekt.com · +420 723 511 683
1. 30-day money-back guarantee
If you're not happy with Selekt Pro, we'll refund any payment in full if you ask within 30 days of the charge — no questions asked. This applies to the first purchase and to automatic renewals (monthly and yearly alike).
2. Your statutory right of withdrawal (consumers)
EU consumers may withdraw from the contract within 14 days of purchase without giving a reason. Because the Service is made available immediately after payment (with your express consent), a proportional charge for the period already provided could legally apply on withdrawal — but our 30-day guarantee is more generous, so in practice we simply refund the full payment. Your statutory rights remain unaffected.
3. How to request a refund
Payments are processed by Paddle (merchant of record), which issues refunds to the original payment method, usually within days (at most 14):
- e-mail us at support@getselekt.com (your account e-mail is enough), or
- use the link in your Paddle receipt ("need help?" / paddle.net).
4. Cancelling your subscription
You can cancel anytime directly in the app: Settings → Plan & Billing → Cancel subscription. Cancellation takes effect at the end of the paid period — Pro features stay active until then. Cancelling by itself doesn't trigger a refund of a charge already made; that's what the guarantee in §1 is for.
5. Free plan
The Free plan is not charged; refunds don't apply to it.